Inbox
Review conversations, manage attention and work with AI-assisted replies.
On this page
Find a conversation
Open Inbox. Use the available filters and select a conversation in the current workspace. Check the guest context and linked property before replying.
Conversation states
Open means the conversation is active. Awaiting reply indicates attention is needed. Automated describes automated handling; escalated requires human attention. Closed ends the current conversation workflow. Urgent is an attention signal, not proof of a delivery failure.
Draft and review
Read the incoming message, request an AI draft where available, and edit it for accuracy. Review pricing, access details, exceptions and tone before using it. Draft generation consumes a credit. A saved or posted message inside HostPilot does not by itself prove delivery to an external guest channel.
Human control
Explicit approval requirements and automatic-reply-off settings take precedence over aggressive behavior. Risky conversations can require escalation. Use the approval queue when review is required; do not interpret a draft or approval as external delivery confirmation.
Review the selected workspace and current status before acting. A draft or approval is not proof of external delivery.