Communication & leads
Review AI replies
Keep human review in control of guest-facing responses.
English · 2 min read
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When review is required
Use Inbox’s approval workflow for AI suggestions that require your decision. Explicit human-approval and automatic-reply-off preferences cannot be overridden by aggressive reply settings. Escalated risks still need attention.
Review a suggestion
Check both the guest request and the property information.
- 1Open the conversation and its suggested reply.
- 2Verify dates, amounts, policies and any sensitive details.
- 3Edit the draft or decline it if it is unsuitable.
- 4Approve only when the content and action are appropriate.
Approval is not delivery evidence
Approval records a review decision. An internal message state is not an external delivery receipt. If your workspace channel is not enabled, arrange communication using your established channel instead of assuming HostPilot sent the reply.
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